Hong Kong Arts Centre welcomes all visitors and strives to make its activities and facilities accessible to all patrons. Below the descriptions of the accessible services that we provide:
The main lobby’s accessible entrance with ramps is from the automatic door on Fenwick Street.
Two passenger lifts with tactile-braille indicators are located in the main lobby, that service the building, provide access to McAulay Studio (LB), Louis Koo Cinema (UB), Shouson Theatre Stalls (1/F) and Circle (3/F), box office (2/F), Pao Galleries (4, 5/F) and restaurants (4, 6/F)
Lobby to Seat
Please contact Venue Operation Department in advance if we can assist you in getting from the lobby to your seats or wheelchair-seat locations. Mobility aids that cannot be stored safely within the patron’s seating area, or wheelchairs for those patrons who transfer to a theatre seat, will be stored as close as possible to the patron’s seat. At intermission, ushers could provide assistance for patrons to get to restroom entrances. At the conclusion of the performance, ushers are available to assist patrons to the lift lobby or the main lobby of the building.
Shouson Theatre and Louis Koo Cinema have wheelchair-accessible locations where patrons can remain in their wheelchairs. Patrons should purchase wheelchair-seat locations when ordering tickets. You may purchase tickets for wheelchair and minder-seat locations at URBTIX online, by phone, or at URBTIX outlets.
Accessible restrooms are located on Lower Basement, Upper Basement, 2/F, 3/F, 4/F, 5/F.
Box office and Art Shop
Counter with height suitable for wheelchair users are available.
Assistive Listening and Subtitling Devices
Barrier free devices for hearing and visual impaired is available. Please contact Venue Operation Department for details.
For additional information or if you have questions, need assistance, or require an accommodation not mentioned above, please contact Venue Operation Office at 25820201, 28245330, 25820293.